Return/Exchange Policy

General Return/Exchange Guidelines

  • Please contact us at info@britsautolicious.co.zaprior to sending any returns/exchanges back to us.
  • Once you’ve contacted Brits Autolicious, we will guide you through the returns process as applicable/relevant to your purchase
  • All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
  • Returns/exchanges may take up to 2 weeks, following receipt at the depo to process, not including shipping times.
  • Brits Autolicious will only carry the shipment costs for returns/exchanges in the event of:
    1. a defective product; or
    2. a product that was damaged during initial shipping to the customer
  • To be eligible for a return your item must be unused and in the same condition that you received it and it must also be in the original packaging.
  • The burden of proof of “damage during shipping” and/or “defective products” remains with the client/customer. Waybill/delivery receipts indicating such defect/damages along with photos to evidence this and driver signature as witness to evidence this, will all contribute to the quickest resolution/turnaround times on exchange
  • The final decision remains with Brits Autolicious as to whether a refund/exchange will be considered or not.

Exchanges (Defective/Damaged Products Only)

14 Days Exchange Policy – Defective Products Only

If you believe you have a defective product, please contact us at info.britsautolicious.co.za.

Defective products can only be exchanged within 14 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Brits Autolicious determines that repair or replacement of a defective product is not practical, we will provide a refund.

The time it may take for your repaired/replacement product to reach you may vary, depending on where you live and local courier delivery schedules available.

7 Days return policy – Damaged during shipment

Be sure to inspect your product for any shipment damages upon delivery. Any damage from shipping must be reported to the courier at delivery and indicated on the waybill/delivery receipt. Photos to evidence the damage at delivery will enhance your chance of return/refund.

If you receive your product and it has been damaged during shipment, please email us at info@britsautolicious.co.za immediately. Include a description of the damages as well as pictures/photos and a copy of the waybill/receipt with the damages noted thereon. This information is extremely important to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Returns

Fitment of products/accessories

  • No consideration will whatsoever be given to any return/refund/exchange on any product/accessories that has not been fitted by an approved/qualified fitment centre/technician. The burden of proof that this has been done by an approved/qualified fitment centre/technician lies with the customer.
  • Fitment of products/accessories are done at own risk and Brits Autolicious will not be liable for any damages/injuries/death etc. as a result of fitment by any individual and/or other fitment centre.

Return Policy (General)

Brits Autolicious follows a non-return policy on products other than defective and/or products damaged during shipment.  Any products ordered incorrectly and/or found not suitable for the intended use will be considered on a case by case basis and on merits only.  Such intended returns should be brought to Brits Autolicious attention within 7 days of purchase[2] by e-mailing info@britsautolicious.co.za and following up on (012) 9402267. To be eligible for a return (other than a product being defective or damaged during shipment) your item must be unused and in the same condition that you received it and in the original packaging.

Brits Autolicious requires a receipt or proof of purchase, reason for return and any additional information relevant to the order to consider your return. Should your return request be approved/accepted, you will be responsible for all shipping and handling costs to an address of Brits Autolicious choice. When the product is received at our warehouse in an unused and undamaged condition in its original packaging (meeting all the related criteria), you will be refunded at the price invoiced, less a 10% administration/handling fee.

Several types of goods such as sale items, stock clearance items or as otherwise indicated from time to time, are exempt from being returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied only to your credit card or original method of payment, within a specified number of days (typically within 30 days). Brits Autolicious will not accept any responsibility for funds that has gone missing due to cards expiring, bank accounts closed or any other reasons whatsoever. Proof of refund will be available on request.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted/reflected in your account.
  • Finally, contact your bank. There is often some processing time before a refund is posted/reflected in your account.

Once you’ve followed all of the above procedures and you still have not received your refund, please contact us at info@britsautolicious.co.za to assist in resolving the issue.

Sale items

Brits Autolicious does not have a return policy on products other than “defective” and/or “damaged during shipment” products.  Only items (meeting the criteria as laid out within the returns policy – damaged/defective products) will be considered for refunds.

Exchanges

We can only consider replacing items if they are defective or damaged with the relevant proof relating thereto. If you need to exchange it for the same item, send us an email at info@britsautolicious.co.za.

Shipping (General)

To return your “defective” and/or “damaged during shipment” products. please contact us at info@britsautolicious.co.za.

Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by Brits Autolicious will be deducted from your refund.

When selecting your own shipment company, Brits Autolicious cannot take responsibility for any loss, damage or delays of any nature whatsoever.  We cannot guarantee that we will receive your returned item should you not make use of a trusted and reliable shipment service. Please note that it is important to consider using a trackable shipping service and/or purchasing shipping insurance when shipping items over R1000 value.

[1] Only applicable to purchases that qualify according to our returns policy

[2] Date of purchase are deemed to be the date that payment has been received and the invoice has been processed